Name: Revolutionizing Software Development: The Power of Low-Code and AI
Start: 2025-09-15T16:00:00Z
End: 2025-09-15T16:00:22.000Z
Location: BrightTALK

Transform old, manual ways of working into modern digital workflows, so employees and customers get what they need, when they need it—fast, simple, easy. ServiceNow delivers digital workflows that create great experiences and unlock productivity for employees and the enterprise. We simplify the complexity of work on a single, enterprise cloud platform.  

The ServiceNow Platform brings intelligence into every corner of your business, which means every person, every system, every process—everything—works better.


AI is rapidly reshaping the way security teams operate, but without the right approach, automation can lead to noise, not clarity. Join us for How ServiceNow Security Operations uses AI to support Security teams, not substitute them, where you’ll learn how to put AI to work in ServiceNow Security Operations to drive efficiency, precision, and scale—without compromising control.

You’ll get a close look at how AI can:

- Optimize incident resolution and lower operational costs with AI
- Enable analysts to focus on complex threats instead of repetitive tasks
- Scale security operations without growing headcount
See for yourself the benefits that practical, outcome-focused AI delivers in real-world SecOps environments.

How ServiceNow Security Operations uses AI to support Security teams, not substitute them

Government agencies are under increasing pressure from rising constituent expectations, tightening budgets, and a workforce stretched thin. IDC predicts that by 2026, 60% of governments will use AI-enabled platforms. Join us for Strengthen public sector resilience and efficiency with AI, a focused session led by Darris Adkins, Director of Health and Human Services for ServiceNow, who will discuss the ways that Agentic AI and intelligent automation are changing the way public services are delivered.
During this information-rich webinar you will:
- Learn how Agentic AI optimizes team productivity and citizen-facing services
- See how AI-driven workflows improve service equity and program oversight
- Hear proven strategies for automating processes while supporting mission success

Strengthen public sector resilience and efficiency with AI

AI is accelerating faster than most enterprises can adapt—and CIOs are feeling the pressure to deliver true transformation, not just iteration. According to ServiceNow’s Enterprise AI Maturity Index 2025, 82% of respondents expect to increase AI investment next year, but only 28% of executives say they are “very familiar” with agentic AI.
You’ll learn:
- Key mindset shifts CIOs are making right now
- Real-world examples of agentic AI in action
- Strategies for positioning your business at the forefront of transformation
Reserve your spot today and lead what’s next.

How CIOs are rethinking business transformation with Agentic AI

See how IT teams use ServiceNow AI agents to automate CRM workflows, reduce manual effort, and improve service delivery. Learn how tools like AI Agent Studio and Orchestrator help IT build scalable, cross-functional automation that drives faster outcomes and supports business growth.

Empower IT to Transform CRM with AI Agents and Automation

Discover how ServiceNow AI agents simplify HR support, automate routine tasks, and personalize employee experiences across the lifecycle. Learn how agentic workflows reduce case volumes, improve handoffs, and empower employees to self-serve. See how AI agents boost productivity and streamline HR operations from hire to retire.

Reimagine Employee Experiences with AI Agents for HR and Beyond

Explore how ServiceNow AI agents streamline CRM workflows to deliver faster resolutions, personalized service, and improved productivity. Learn how teams automate tasks across sales, service, and field operations—reducing costs and boosting customer satisfaction. See how AI Agent Studio and Orchestrator help build intelligent agents that work across departments.

Transform CRM with AI Agents for Faster, Smarter Customer Experiences

Discover how ServiceNow helps enterprises turn fragmented data into actionable insights. Learn how scalable infrastructure, zero-copy access, and knowledge graphs empower AI agents to automate decisions and improve outcomes. See real-world applications in Coty’s supply chain and logistics.

Transform Data Chaos into AI-Driven Insights with ServiceNow

Explore how ServiceNow’s data strategy powers AI success. Learn how Raptor DB Pro and Workflow Data Fabric unify and contextualize data across systems, enabling real-time insights and intelligent automation. See how Coty uses these tools to optimize inventory and staffing with AI agents.

Fuel AI Success with ServiceNow’s Data & Analytics Strategy

Learn how leading organizations use ServiceNow’s AI agents to drive productivity and scale AI responsibly. Discover how a platform-first approach enables faster decision-making, reduces resolution times, and delivers measurable impact across departments. Explore tools like AI Agent Studio and Control Tower to build, govern, and orchestrate AI agents tailored to your business needs.

Unlock Enterprise Value with AI Agents on the ServiceNow Platform

As AI has become readily accessible and widely available, the number of insidious cyber threats has also increased.
Attend our webinar, AI-driven threats are complex but securing your enterprise shouldn’t be, to see how you can effectively combat these threats for the CISO’s organization with the automated processes and procedures powered by hardened AI. ServiceNow security and risk solutions leverage AI to give your team the edge in battle.
During the webinar, you’ll learn how your team can:
- Use the ServiceNow Security platform capabilities to combat AI-based threats
- Accelerate threat response and increase team efficiencies
- Proactively manage cyber threats and technology risks across the enterprise

AI-driven threats are complex but securing your enterprise shouldn’t be

AI is transforming industries at an unprecedented pace—but how do you harness its power for real impact? This transition is bigger than the shift to mobile or the web before it. Are you ready?
During this exclusive fireside chat, leaders from ServiceNow and Google Cloud will discuss how AI-driven automation, data intelligence, and cloud innovation are reshaping the enterprise.
In this conversation, we’ll also explore how to:
- Seamlessly and responsibly integrate AI into your operations
- Use real-time data for smarter decisions
- Improve employee and customer interactions with AI
- Stay ahead of AI trends and avoid common pitfalls
Seize this chance to gain expert insights and practical strategies for speeding up AI adoption.

Unleashing AI: How ServiceNow & Google Cloud are improving everyday work

Getting procurement, production, logistics and customer service to operate in harmony has long been the promise of data-driven manufacturing, a holy grail most have failed to discover. Achieving seamless efficiency demands IT to become a driving force of innovation and success, not a siloed department focused on security and protecting networks from their own users.
New AI tools can smash those siloes and transform IT into a value creator, particularly for enterprises managing global operations. In this live session, learn how IT and business leaders use AI Agents to streamline service management across IT, production, logistics and customer support at scale. Discover how AI optimizes incident resolution, change management and asset tracking to reduce downtime, manage large-scale infrastructures and enhance user experiences. From automating workflows to providing data-driven insights, AI-powered platforms are transforming manufacturing service operations to drive organization-wide innovation.
This isn't a hypothetical manufacturing-of-the-future. We'll share real-world examples and that provide actionable insights for manufacturers. We’ll demonstrate how AI-driven service management improves operational efficiency, enhances global supply chain visibility and fosters collaboration across departments.
Explore strategies to:
- Integrate AI solutions with complex IT systems
- Automate routine tasks
- Scale operations effectively to meet the demands of a global market

Getting IT to Support Manufacturing with AI

The rapid adoption of AI is transforming work as we know it. Traditional jobs are evolving, routine tasks are being automated, and workers are being augmented with AI-powered tools, enabling unprecedented levels of productivity and efficiency. But this seismic shift is not just about technology—it’s about people.
In this research-based webinar, Josh Bersin and Kathi Enderes explore a groundbreaking approach to redesigning work, jobs, and roles in the age of AI. Leveraging insights from The Rise of the Superworker research, we will discuss how organizations can move beyond traditional role-based structures to dynamic, skills-based models that empower employees to work smarter, innovate faster, and create greater business impact.
Key topics we’ll explore:
- How AI is transforming work and redefining job roles across industries, and the four stages of AI-enabled work redesign
- Strategies for enabling employees to become Superworkers—leveraging AI to enhance productivity and creativity
- How HR can architect AI-driven job redesign while maintaining a human-centered approach
- The critical role of the CHRO in this journey to increased organizational and individual productivity and performance

The Rise of the Superworker: Redesigning Work, Jobs, and Roles in the Age of AI

Now Assist and dedicated AI Agents make sure you have the information you need, when you need it, so you can pursue key initiatives, develop strategic investment roadmaps, and monitor your success.
You’ll learn how to:
- Use Strategic Portfolio Management and AI to accelerate innovation
- Improve efficiency and user experiences with AI-powered solutions
- Replicate business transformation strategies successfully used by ServiceNow
- Build a smarter business with AI-powered solutions from ServiceNow.

Transform your business with AI-driven Strategic Portfolio Management: A step-by-step guide

Did you know ServiceNow Workflow Data Fabric includes Boomi API Management?

APIs are the modern bridges that enable seamless interaction between AI agents, data, and workflows. With APIs powering the digital and AI economies, a scalable API management solution is critical for IT and business leaders to control API sprawl, unleash business potential, and unlock AI-driven innovation with ServiceNow.

ServiceNow’s Head of Product Marketing for Data & Analytics, Derek Birdsong, Sr. Advisory Solution Consultant for Workflow Data Fabric, Quentin Carton, and Boomi’s Director of Product Management for API Management, Beerinder Rodey, in this webinar as they show how to fortify API governance and deliver compliance and security at scale to turn ServiceNow and third-party APIs into growth engines for your business.
In this webinar, they'll cover:
- Challenges of modern API management
- How to centrally secure, manage, and monitor ServiceNow APIs used across your organization
- Ways to discover and govern third-party APIs for use in ServiceNow workflows and AI agents
- Example use cases across key ServiceNow workflows

Secure, Manage, and Scale ServiceNow APIs to Power AI Agents

Join us for Establishing responsible AI adoption: insights from industry leaders, where ServiceNow’s John Castelly, Chief Ethics and Compliance Officer and Jim Van Over, customer success transformation executive, will discuss practical approaches to AI governance and share real-world strategies for securely adopting AI at scale.  

 

This session will equip you with the insights you need to confidently manage AI risk and compliance, including how to: 

Develop a complete understanding of AI governance to ensure security and compliance 

Gain actionable insights and tools to integrate AI responsibly across your organization 

Learn how to set up a solid AI foundation that enables safe, scalable innovation

Establishing responsible AI adoption: insights from industry leaders

AI is now a business imperative but using it in customer service can be complex. Join our webinar, Elevate customer experiences: Getting started with AI in Customer Service, where ServiceNow experts will discuss the ways agentic and generative AI can help you deliver improved outcomes and better customer service experience. 

 

You will learn:  

Real-world use cases and workflows for AI in customer service 

The most effective applications of generative AI and agentic AI 

Important first steps to begin effectively using AI in customer service 

 

Don’t miss this opportunity to hear directly from ServiceNow experts about how to improve customer service outcomes with AI. Register now

Elevate customer experiences: Getting started with AI in Customer Service

Join us for an insightful fireside chat where industry experts delve into the transformative impact of low-code platforms andAI on software development. This engaging discussion explores the current landscape of low-code platforms, their role in modern app development, and how AI is revolutionizing every step of the software development lifecycle. 
  

Our speakers will cover key topics such as: 

- The Evolution of Low-Code Platforms: Understanding the proliferation of low-code solutions and their significance in today's tech industry. 
- AI Integration in Software Development: How AI is being embedded into various stages of the software developmentlifecycle, from design to deployment, and its implications for developers and businesses. 
- The Future of Software Development: Predictions on how the integration of low-code and AI will shape the future ofIT, enabling faster, more efficient, and more innovative solutions. 
- Practical Insights and Use Cases: Real-world examples of how companies are leveraging low-code and AI to enhance their operations, improve agility, and drive innovation. 

  
Whether you're a developer, IT professional, or business leader, this webinar will provide valuable insights into the future ofsoftware development and how you can harness the power of low-code and AI to stay ahead in the digital age.

Revolutionizing Software Development: The Power of Low-Code and AI

AI Integration

Generative AI

Conversational AI

Welcome to the mobile computing community on BrightTALK! With the consumerization of IT and the widespread adoption of mobile devices across the globe, mobile computing has become an important part of many people's lives in a culture of bring your own device (BYOD). With mobile devices doubling as work phones and more employees working from home, businesses need to provide secure access to data and work applications from anywhere at any time. Join this growing community and hear from industry thought leaders in webinars and videos as they share their insight on mobile computing research and trends.

Mobile Computing

Are you an IT service management professional interested in developing your knowledge and improving your job performance? Join the IT service management community to access the latest updates from industry experts. Learn and share insights related to IT service management (ITSM) including topics such as the service desk, service catalog, problem and incident management, ITIL v4 and more. Engage with industry experts on current best practices and participate in active discussions that address the needs and challenges of the ITSM community.

IT Service Management

The IT security community on BrightTALK is composed of more than 200,000 IT security professionals trading relevant information on software assurance, network security and mobile security. Join the conversation by watching on-demand and live information security webinars and asking questions of experts and industry leaders.

IT Security

Increasing expectations for good governance, effective risk management and complex demands for corporate compliance are presenting a growing challenge for organizations of all sizes. Join industry thought leaders as they provide you with practical advice on how to implement successful risk and compliance management strategies across your organization. Browse risk management resources in the form of interactive webinars and videos and ask questions of expert GRC professionals.

IT Governance, Risk and Compliance

The application development community features top thought leadership focusing on optimal practices in software development, SDLC methodology, mobile app development and application development platforms and tools. Join top software engineers and coders as they cover emerging trends in everything from enterprise app development to developing for mobile platforms such as Android and iOS.

Application Development

Unified communications improve collaboration and increase productivity among employees through technologies such as VoIP, instant messaging and social media. Join this community to learn how to benefit from the full value of unified communications and collaboration technologies.

Collaboration and UC

Enterprise applications have become a crucial piece of infrastructure for many businesses. The enterprise applications community on BrightTALK features the latest insights in enterprise application integration, enterprise application architecture and EAS software. Join the community to gain access to thousands of videos and webinars presented by recognized enterprise information systems experts and arm yourself with the knowledge you need to succeed.

Enterprise Applications

The IT project management community on BrightTALK includes thousands of IT project and portfolio management professionals. Find relevant webinars and videos on agile methodologies, scrum strategy, project management processes and more. Attend live webinars or view on demand content presented by recognized thought leaders in the IT project management industry.

IT Project Management

Get powerful help desk and support insights from influential experts. Connect with thought leaders and colleagues to get the most up-to-date knowledge on the help desk and support strategies that effect business value and growth.

Help Desk and Support

As an IT professional, many of the problems you face are multifaceted, complex and don’t lend themselves to simple solutions. The information technology community features useful and free information technology resources. Join to browse thousands of videos and webinars on ITIL best practices, IT security strategy and more presented by leading CTOs, CIOs and other technology experts.

Information Technology

Many elements come into play when attracting the right talent. Is your careers page up-to-date? Does your website accurately represent your company culture and communicate it clearly to recruited applicants? In terms of internal processes, do you have an ongoing talent acquisition strategy? How efficient are your application screening and onboarding processes? Where and how are you looking for top candidates and are you enabling them to find you? Discover best practices and learn from industry thought leaders by joining the recruiting community.

Recruiting

Happy employees make productive employees. HR managers are now finding that compensation and benefits alone cannot keep employees happy; they also need nurturing through proper training and development. Join the BrightTALK talent management community to learn how to engage and retain your best talent by providing them with the tools and rewards they need to enhance their performance and reach their potential.

Talent Management

Modern human resources professionals are charged with not only the recruitment of talent, but also retention, satisfaction and management. They also support the training, assessment and compensation aspects of employee management. Join this community to connect with thought leaders and learn about trends in benefits, compensation and talent management. Stay ahead of the curve to attract and retain top talent and strengthen organizational leadership and culture.

HR Strategy

Human resources is intrinsically linked to business success and requires a thoughtful balance of a variety of complex issues. The human resources community on BrightTALK is made up of thousands of professionals in human resources exchanging human resources best practices and advice. Watch hundreds of on-demand webinars for immediate information or participate in upcoming live webinars and have your questions answered by respected HR thought leaders.

Human Resources

Thousands of healthcare IT professionals compose the health IT community on BrightTALK. Learn alongside them with relevant webinars on healthcare IT compliance, big data in healthcare and IT solutions for healthcare organizations. Join the conversation by asking questions and engaging with other participants during live webinars and organized discussions.

Health IT

Healthcare

Get powerful manufacturing insights from influential experts. Connect with thought leaders and colleagues to get the most up-to-date knowledge on strategies and techniques to accelerate production cycles while increasing efficiencies and improving profitability.

Manufacturing

The research and development community on BrightTALK brings together leading professionals in healthcare, technology and manufacturing to present on current topics in their fields. From big data in healthcare to online forensics training and medical research practices, the community is an exceptional resource for those looking to expand their knowledge. Be part of the conversation by joining the community and participating in interactive live webinars.

Research and Development

Join this new, vibrant community to learn and connect with top thought leaders, startups and banks who are disrupting the financial services industry. Keep up with the latest news and trends in Fintech and take part in lively debates on topical issues and challenges.

Fintech

The accounting and finance community on BrightTALK features presentations from leading accountants and finance professionals. The accounting community includes tax planning strategies, QuickBooks webinars and other accounting webinars, while the finance community features presentations on financial capital regulations and forensic data analytics. Join the conversation by attending live financial and accounting presentations and connecting with industry thought leaders.

Finance

Leadership styles are continually evolving to incorporate new ways of thinking about employee satisfaction, motivation and performance. Find webinars and videos on the strategies, techniques and qualities that make an effective leader. By participating in this community you will gain insight into current leadership theories and how to optimize employee performance.

Leadership

Get powerful distribution and logistics insights. Connect with experts and colleagues to get the most up-to-date knowledge on design, planning, execution, control, and monitoring of supply chain activities to build your competitive infrastructure, leverage worldwide logistics and create value.

Distribution and Logistics

Get powerful operations insights for your business. Connect with experts and colleagues to get the most up-to-date knowledge on which systems and processes are driving operational efficiency, maximizing value and customer success.

Operations

In the business management community, commercial experts will be sharing webinars and videos on an array of subjects. From sales and marketing, to finance, productivity and growth, this content will help you stay up-to-date with the current economic environment and provide timely management insight to drive business growth.

Revolutionizing Software Development: The Power of Low-Code and AI

Presented by

About this talk

ServiceNow